Itil Foundation All In One Exam Guide

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CONTENTS Preface Acknowledgments Introduction Chapter 1 ITIL Fundamentals ITSM or ITIL? Heritage of ITIL Version 1 Version 2 Version 3 Beyond a Superficial

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ABOUT THE AUTHORS Jim Davies (Stone, Staffordshire, UK) is an ITIL Expert; an ISO/IEC 20000 Consultant; a member of the British Computer Society, itSMF UK, and …



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Itil Foundation All In One Exam Guide Study Guide

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CHAPTER 2 The Service Lifecycle In this chapter, you will • Learn the five stages of the service lifecycle • Understand how new or changed services flow through

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CONTENTS Preface Acknowledgments Introduction Chapter 1 ITIL Fundamentals ITSM or ITIL? Heritage of ITIL Version 1 Version 2 Version 3 Beyond a Superficial

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